FAQs

Frequently Asked Questions

If you are unable to find the answer to your question below, please get in touch by filling out this contact form.

  • Where is Ashton Testing Services located?

    Ashton Testing Services has two locations:

    Vancouver: 410-1190 Melville St. – corner of Melville and Bute.
    Abbotsford: L03-32310 South Fraser Way, Abbotsford, BC V2T 1X1

  • Where can I park?

    Our Vancouver centre is close to two public parking facilities. There’s also ample street parking that you can use. Our Abbotsford centre has ample free parking.

  • How do I book a proctored exam?

  • What are the accepted forms of payment?

    We only accept credit cards – Visa and Mastercard.

  • Can I pay at the centre?

    Not at the moment. Please make all payments via our website.

  • What do I need to bring with me on the day of the test?

    A valid government-issued ID that has your photograph and signature on it. Please also check with your examining body for any other requirements.

  • What are the acceptable forms of photo identification?

    Government-issued IDs such as passport, driver’s license, state/provincial IDs, and so on.

  • Can I bring my own writing materials?

    We provide all the materials for your exam, including calculators. However, you may bring your own calculator if your testing agency, university or college approves it.

  • Can special arrangements be made for candidates with disabilities?

    Yes, please give us a notice of at least two weeks to confirm availability of space.

  • How much does it cost to book a proctored exam?

    We charge a flat fee of $45.00 for exams that are one to three hours in length and $10 for every additional hour after that.

  • Can I change/reschedule my booking date?

    Yes, but it will depend on the availability of the facility. Please write to the centre coordinator at [email protected] for more information.

  • Can I cancel my booking?

    To cancel your booking, please write to us at [email protected], 48-hours before your exam.

  • What is the refund policy in case of a cancellation?

    You will get a full refund if you cancel your booking at least 48-hours before your exam.

  • When do I need to arrive for my exam?

    Please arrive at least 30 minutes before the scheduled start time of your exam to keep a buffer for delays, if any. If you are late, you may not be allowed to start the assessment and might need to schedule another appointment.

  • Can I store my personal belongings at the centre?

    Yes, we provide secure lockers and locks for small items and backpacks. However, over-sized baggage is not allowed.

  • Can I bring water, food, snacks into the test centre?

    You can bring these items to the test centre, but you will not be allowed to take them inside the computer lab. You may leave them at the reception.

  • Can I bring my laptop/cell phone to the centre?

    Yes, but not inside the computer lab. You can store your personal belongings in the locker.

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